Getting on board

Route to the ferry - Check-in times - Disabled travellers

COVID-19

BORNHOLMSLINJEN LIFTS ALL RESTRICTIONS ON ALL TICKETS

What to do if you have booked a crossing on BORNHOLMSLINJEN for between 23 March and 13 April. 

Due to the Danish government’s announcement of a further 14 days of restrictions, BORNHOLMSLINJEN is now lifting all restrictions on all tickets for crossings from 23 March up to and including 13 April.

This applies to all routes. Therefore, tickets can be rebooked free of charge to a crossing at any time in 2020.

Tickets with conditions that include an option for a refund of the ticket price can still be refunded. However, other tickets, such as Low-price or Flex tickets, cannot be refunded but can be changed to another crossing later in the year.

As long as the COVID-19 restrictions apply, tickets can be changed several times without change fees.

As usual, if the ticket is changed to a departure which is more expensive than the original, the difference in price must be paid.

Please note that the ticket must be changed prior to the original departure time.

You can change your ticket quickly and easily here

If the ticket is for a crossing on a date after the period specified above, our standard terms of business apply. You will find further details about these here.

NEW FERRY TIMETABLE

COVID-19 MEANS A NEW FERRY TIMETABLE!

Due to COVID-19, there has been a fall in the demand for the ferry crossing between Rønne and Ystad. 

BORNHOLMSLINJEN has received the approval of the Danish Ministry of Transport for a temporary timetable for the route between Rønne and Ystad. This means that, from Monday 23 March until Thursday 2 April, the usual four double crossings will be reduced to two daily double crossings. 

The new timetable has the following two double crossings: 

Outward from Rønne at 8.30 am and return from Ystad at 10.30 am; outward from Rønne at 4.30 pm and return from Ystad at 18.30 pm. 

Over Easter, from 3 April until 13 April, we will also be applying a temporary timetable approved by the Ministry of Transport, with fewer departures than originally planned. You can see all changes to departures under ‘Timetable’.

It was a priority for the agreement that there should be no congestion on the ferry. A passenger count on the ferries showed that there would still be plenty of space on Express 1, which can accommodate up to 1400 passengers, if we combined two crossings. 

If your departure has been cancelled, your ticket will automatically be rebooked to another departure. All passengers will receive a text message with more information about their crossing. 

If the restrictions are extended over Easter 2020, we will draw up a new timetable, taking into consideration demand and reservations. 

Crossings between Rønne and Køge are not affected by this. 

CROSSINGS TO AND FROM BORNHOLM

YOU CAN STILL TRAVEL THROUGH SWEDEN

Sweden’s announcement of a border closure does not affect the Ystad-Rønne route because the closure does not apply to EU citizens.

Nor will the closure of Denmark's borders, from 14 March to 13 April, affect this route.

Bornholm is part of Denmark. Therefore, as a Dane, you are welcome to travel through Sweden to and from Bornholm.

However, you should expect to have to wait longer at the border for as long as the Danish border control continues.

Bornholm is connected to the rest of the country via BORNHOLMSLINJEN’s routes from Rønne to Køge and Ystad. If Sweden closes its borders to EU citizens, we will increase the frequency of our crossings to Køge. Therefore, there will still be plenty of options for travel to and from Bornholm.

There are further details on the Danish Ministry of Foreign Affairs’ website under ‘How does this affect travel to and from Bornholm?’ here (in Danish: ‘Hvad betyder det her for mulighederne for at komme til og fra Bornholm?’).

From Saturday 14 March, the crossing to Sassnitz has been temporarily suspended.

covid-19

IMPORTANT INFORMATION REGARDING COVID-19

BORNHOLMSLINJEN has introduced a number of measures to protect both passengers and crews from the current challenge posed by COVID-19.

BORNHOLMSLINJEN is doing everything it can to protect both passengers and crews in terms of containing the coronavirus infection to ensure that you feel as safe as possible on the crossing.

Our measures include: 

  • Passengers with special needs will be permitted to stay in their vehicles on the car deck of the ship. (This does not apply to the crossing between Rønne and Køge, or on crossings with Povl Anker between Rønne and Ystad.) If you wish to stay in your car during the crossing, please press ‘Help’ when you check in and arrange this with the staff. If you have not arranged this with the staff at check-in, you will not be permitted to stay in your car.BORNHOLMSLINJEN also strongly encourages everyone to make use of the toilet facilities in the port before embarking. If, contrary to expectation, passengers do need to use the toilet, they should attract the attention of the crew member doing the rounds on the car deck during the crossing. The passenger will then be directed to the nearest toilet.
  • No-one may share a cabin with anyone they do not know. This also means that we will not be able to offer a cabin to everyone who wants one on the route between Køge and Rønne. If you have booked a shared cabin, you will be contacted if it is important to you.
  • All passengers will be allocated a zone. In addition, every other table on the ferry will be cordoned off to ensure the required distance between passengers.
  • There are signs everywhere reminding passengers to observe social distancing.
  • Cleaning is an extra high priority for the crews on all crossings.
  • In announcements on the ferry, the captain will ask all passengers to keep their distance and take the necessary precautions.
  • We would ask all customers to pay by credit or debit card or MobilePay.
  • Provianten and BARISTA’s will still be open but there are new precautionary measures. Distance markers have been set up in Provianten and BARISTA’s. Protective Plexiglas screens have also be ordered/set up in front of all check-out desks to protect passengers and crews. All food is sold wrapped or placed behind screens. Crockery and cutlery have been removed from the counter and will be handed out by the staff.

We are, of course, following coronavirus developments closely, and we will take further steps if necessary.

CONTACT US

WE ARE HAPPY TO HELP!

We are here! If you have any questions about your reservation, remember that we are here to help.

In these coronavirus times, when everything is uncertain, it is important that you know we are here!

If you have any questions, our Customer Service is open, and we will do our very best to answer your questions as quickly and correctly as possible – but please be patient. We are experiencing a high volume of calls and, like all other companies, we have also had to send some staff home. Thank you for your understanding if you experience longer waiting times.

You can contact us directly at kundeservice@bornholmslinjen.dk or on +45 70 90 01 00 during our opening hours, which are from 6.30 am to 12 midnight, all days of the week.

Our Facebook page is manned on all weekdays from 8.00 am to 4.00 pm.

Passport and identification

Please note that the authorities regularly carry out checks on travelers to and from Bornholm. It is therefore important to remember passports and any other identification on the trip.

Read more about the temporary border control from Sweden to Denmark at the link below:

Welcome on board

Check-in times

There is room for everyone on the BORNHOLMSLINJEN, and we are looking forward to welcoming you on board one of the world's largest fast ferries.

Here you are able to see check-in times at the port.


Important information regarding Køge Harbour

The area is open in the time period 21.30 - 00.20 p.m.

Personal service is available from 22.00 p.m.

Below you can see the minimum check-in times at the port for BORNHOLMSLINJEN’s ferries.

  • Standard, Flex and Lowprice tickets: 10 min
  • Foot passengers: 10 min
  • Electric Car who have paid for charge on board: 30 min
  • Walking passengers in need of special assistance: 30 min
  • Vehicles over 2.95 meters in height up to 3500 kg: 10 min
  • Lorries, road trains and semitrailers: 30 min
  • Trailers, freight: 30 min
  • Handicap cars for disabled passengers: 30 min
  • Buses: 30 min

Upon later check-in, your reservation will expire. After that, transfer and boarding will take place in the order they become available.

The check-in times are calculated according to the planned departure in the timetable. These deadlines also apply if the ferry is delayed unless otherwise specifically stated in connection with the relevant departure.

Practical information

Disabled cars and passengers with walking difficulties

On BORNHOLMSLINJEN’s ferries, we would like to take special consideration of passengers who are disabled or are walking-impaired. We do so by placing the cars so that there is easier access to the passenger deck.

 

Tickets for disabled persons
It is possible to buy special tickets for passenger cars for those in the possession of a valid disabled person's parking permit and for pedestrian passengers with a valid companion card for personal assistants for disabled persons issued by the Danish Disability Organisations [Danske Handicaporganisationer], the Danish Association of the Blind [Dansk Blindesamfund] or a similar organisation. If you want to make use of this possibility, please click on the "Disabled persons ticket” tab in the "Select form of transport" step when you book your ticket

There are also special berth tickets for disabled persons and their personal assistants on the Rønne – Køge ferry. Here, please contact us at kundeservice@bornholmslinjen.dk no later than the day before your journey for reserving berth tickets.

In connection with your journey, you must bring your disabled person’s parking permit and/or companion card and show it to BORNHOLMSLINJEN’s personnel when requested.

Please also check in at the port no later than 30 minutes before departure - then we can find where your car can be placed in the best way with regard to accessing the passenger deck.

People with disabled person’s parking permits are guaranteed the same conditions and service, regardless of whether they buy the special tickets for disabled persons, or book a regular ticket/commuter ticket, and can also contact the shipping company at kundeservice@bornholmslinjen.dk for a special place on the car deck. If the special places for the disabled on the car deck are sold out, the ticket can be changed or refunded without charge.

The walking-impaired
If you arrive at the port as a pedestrian and need help to get on board, please contact us at kundeservice@bornholmslinjen.dk no later than the day before your journey. Here, you have the possibility to pre-order and receive free assistance from the ferry and/or terminal personnel to get on board and get off.

If you want help onto/off of the ferry by your own personal assistant, he or she may obtain a temporary boarding card at the ticket office in Rønne, Køge or Ystad. Please note that this service is not available in Sassnitz.

If you arrive at the port as a walking-impaired person in a passenger car and need help be close to an elevator, please contact us at kundeservice@bornholmslinjen.dk no later than the day before your journey.

In connection with your journey, please check in at the port no later than 30 minutes before departure.

If you have special requests regarding getting on and off the ferry by car, please contact BORHNHOLMSLINJEN at kundeservice@bornholmslinjen.dk no later than the day before your journey.

Parking

Rønne
There is a charge for hourly parking, long-term parking and parking with security surveillance near the ferry terminal in Rønne. The parking area is located on Bådehavnsvej, near Bornholm's Welcome Centre/Tourist Office.

Please note that parking at Dampskibskajen at FÆRGENs terminal building is an area with a 2-hour limit.

Please note the signs in the port area.

Køge
You can find 2-hour parking in front of the BORNHOLMSLINJEN terminal building in Køge. Near Køge Station, there are parking spaces without a time limit. For further information about parking in Køge, please refer to the municipality's website. Click on the link above to find information about the parking possibilities at the ferry port in Køge.

Sassnitz
In Sassnitz, both short and longterm parking facilities are available. The passenger terminal is within walking distance of the car park. Directly at the passenger terminal a drop off/pick up zone is accessible via the car park and free of charge for 30 minutes. Information about parking fees and payment options can be found here.

Ystad
For a fee, there is a long-term parking lot at Spanienfararegatan, the ferry terminal and at the service centre at Hamntorget. There is a short-term parking lot at Hamntorget. There is also a carpark in Ystad city.

You can find information on prices, parking hours and parking lots at Ystad Municipality website. Click on the map above to see where the parking lots are located in Ystad Ferry Port.

Ystad Municipality

Line 106

Free bus in Køge

Did you know that there is a free bus service between Køge Station (Østre Banevej) and BORNHOLMSLINJEN in Køge?

Line 106 is just a 10 minutes ride, and matches the ferrie's departure and arrival.

Welcome on board!

The buses are available at the same time every day of the week

Departure from Køge Station at 00.05

Departure from BORNHOLMSLINJEN at 22.45

 

Find your way to the harbour

Køge
Baltic Kaj 1 4600 Køge, Denmark

Sassnitz
Im Fährhafen 20 18546 Sassnitz, Germany

Ystad
Bornholmsgaten 1B 271 39 Ystad, Sweden

Rønne
Foot passengers for all destinations: Dampskibskajen 5, 3700 Rønne

Traveling by car for Ystad: Sverigesvej 1, 3700 Rønne

Traveling by car for Køge/Sassnitz: Tysklandsvej, 3700 Rønne