When you purchase/book a ticket, possibly including meals, from MOLSLINJEN A/S’s websites and apps, we collect the following general personal data about you:
- Email
- Tel. no.
- Postal code
- Country (based on telephone number)
- Number plate (optional)
- Staff ID card, i.e. staff ID card number and the name indicated on the card
For foot passengers on certain crossings, depending on the ticket type, we will also register whether you are travelling with children, and whether the ticket is a disability or pensioner ticket.
When you enter into a trip pass or commuter pass agreement with us, we may ask you for the following additional information:
- Name
- Address
- Company
- CVR number
- Contact
- Number plate (optional)
- BroBizz number
To enter into a commuter agreement on the Esbjerg-Fanø crossing, you are also required to state your gender and date of birth in order for us to validate your address.
The personal data collected in the individual case depends on the specific journey being booked.
MOLSLINJEN A/S collects the information with the aim to perform our contract and thus to:
- Register your purchase
- Register purchases of trip passes
- Register purchases of trip passes for business
- Send the ticket reservation to your email address
- Make any subsequent changes to your ticket reservation
As a general rule, the legal basis for our processing of your personal data when you purchase tickets is Article 6(1)(b) GDPR, as the processing is necessary for the performance of a contract to which you are party.
MOLSLINJEN A/S uses external data processors operating within the EU/EEA for the processing of personal data and for the operation, maintenance and development of MOLSLINJEN A/S’s other systems.
Your personal data will not be disclosed to third parties without your specific consent, just as any data processing by an external data processor will be performed only according to instructions and under the supervision of MOLSLINJEN A/S.
As a general rule, we will store your personal data relating to the purchase of tickets, trip passes and agreements from the time of the purchase and up to three years from the departure date booked by you.
Information about your number plate which you have given to us to facilitate ticket processing/check-in at our machines will be kept for three years from the departure date.
Name, sex and year of birth collected in accordance with Danish law and under a contract with the Danish state for all travellers on the Køge-Sassnitz, Køge-Rønne, Aarhus-Odden and Odden-Ebeltoft crossings will be deleted when the ferry arrives at the final destination, unless such data have also been given to MOLSLINJEN A/S in another context such as for participation in competitions or for creation of a profile on MOLSLINJEN A/S’ websites or app for quick check-in in connection with crossings for which the Danish state requires registration of names. Further details are available in the section on marketing.
As a general rule, the legal basis for our processing of the customer’s disability information provided when purchasing tickets is the legal basis for the processing of the customer’s consent under Article 9(2)(a) GDPR. Disability information may be provided by telephone or email to the ticket office by the traveller, subject to the traveller’s consent to print the information on the ticket, if the traveller requires parking close to a lift or assistance due to a walking impairment.