TRAVEL SAFELY WITH BORNHOLMSLINJEN
ARRIVE SAFELY IN PORT
TRAVEL SAFELY WITH US
HOW DOES COVID-19 AFFECT YOUR CROSSING?
In order to ensure that you have a good crossing over the Baltic Sea, BORNHOLMSLINJEN has introduced a number of measures to protect both passengers and crews from the current challenge posed by COVID-19.
Due to the COVID-19 situation, BORNHOLMSLINJEN has adjusted its capacity.
There are further details below about how the coronavirus situation may affect your crossings.
WE’VE REDISCOVERED OUR LOVE OF TRAVEL!
Initiatives to make you feel safe
Denmark is cautiously reopening. As is BORNHOLMSLINJEN. This means that we have more passengers on our ferries – but it does not mean that we fill the ferries up.
We would be grateful if you would follow our general advice on preventing infection and show consideration for your fellow passengers on the crossing.
We still make every effort to keep things very clean on board our ferries, and we disinfect surfaces. We have also set up signs to remind everyone of our good advice. We help you help each other.
Get tested for coronavirus
Voluntary coronavirus test for tourists
As a tourists on Bornholm, you can now get testet for corona upon arrival.
At Bornholm you have the option to be testet for covid-19 all days between 9 am and 5 pm.
You’ll find the test station at Porcelænsvej 3 in Rønne.
Access to the area is from Torneværksvej.
Look for the signs.
Stay in your vehicle during the crossing
What to do if you are in a special risk group.
If you have a particular need to protect yourself from COVID-19, we have made an exception and are allowing passengers to stay in their vehicles during the crossing. You can stay in your vehicle if you are ill or suffering from COVID-19 or if you are in a special risk group due to your age or state of health.
For permission to stay in your vehicle on the car deck, you must request this when you book your ticket – or call our customer service on +4570900100. If you have already booked your ticket, you can add this option to your reservation on the website under ‘Change ticket’.
The option to stay in your vehicle only applies to the Rønne-Ystad route and not to Rønne-Køge, Rønne-Sassnitz or departures on Povl Anker.
If you have chosen to stay in the car during the crossing, you must be checked in at least 15 minutes before departure.
Space on the car deck is limited, and you should note that the car deck is not a pleasant to be in cold weather or rough seas.
Please note that you are not permitted to leave your vehicle at any time during the crossing without contacting a member of the crew. This applies to all passengers in the vehicle.
If you have not booked ‘Stay in vehicle’ before you board, you must stay on the passenger deck during the crossing.
In the event of bad weather, we reserve the right to cancel your reservation to stay in your car on the car deck.
REBOOK YOUR CROSSING
BORNHOLMSLINJEN IS LIFTING RESTRICTIONS ON ALL TICKETS
What to do if you have booked a crossing on BORNHOLMSLINJEN for between 23 March and 31 August.
BORNHOLMSLINJEN has lifted restrictions on all tickets. You are therefore welcome to change your ticket free of charge to any other departure in 2020. This applies to crossings during the period from 23 March to 31 August 2020.
Standard tickets are refundable, but Low-price and Flex tickets cannot be refunded, as per our terms of business.
As usual, if the ticket is changed to a departure which is more expensive than the original, the difference in price must be paid.
Please note that the ticket must be changed prior to the original departure time.
If the ticket is for a crossing on a date after the period specified above, our standard terms of business apply. You will find further details about these here.
Any questions? Kombardo!
In these coronavirus times, when everything is uncertain, it is important that you know we are here!
If you have any questions, our Customer Service is open, and we will do our very best to answer your questions as quickly and correctly as possible – but please be patient. We are experiencing a high volume of calls. Thank you for your understanding if you experience longer waiting times.
You can contact us directly at firstname.lastname@example.org or call us on +45 70 900 100 during our office hours (Monday–Friday from 06.30 am to 00.00 pm).
Our Facebook page is manned on all weekdays between 8.00 am and 4.00 pm.